Crisis Management Center

Real-time crisis monitoring and competitive opportunity tracking

ACTIVE CRISIS: Mobile App Outage

high severity

FNB

Major mobile banking app experiencing widespread outages affecting transaction processing

Duration

150m

Sentiment Impact

-34%

Affected Customers

~450K

Social Mentions

12,847↗ 234%

Competitor Opportunity Score: HIGH

High potential for customer acquisition. Recommended immediate action.

Recommended Actions

1

Launch targeted 'Switch to us' campaign

2

Increase customer service capacity by 40%

3

Prepare competitive offer for switchers

4

Monitor social media for switching signals

5

Fast-track account opening process

Crisis Timeline

12:34 PM

First reports of app issues on social media

detection
12:45 PM

Sentiment begins declining (-5%)

impact
1:15 PM

FNB acknowledges issue on Twitter

response
1:30 PM

Mentions spike 150% - crisis trending

escalation
2:00 PM

Sentiment reaches -34% (current)

impact
2:15 PM

Competitor mentions increase 45%

opportunity

Crisis Response History

Data Breach Rumors

Standard Bank

medium
Date28 Nov
Duration18 hours
Response Time2 hours
Sentiment Recovery+12%

Successfully contained

ATM Network Failure

ABSA

high
Date15 Nov
Duration6 hours
Response Time45 minutes
Sentiment Recovery+8%

Quick resolution

Interest Rate Controversy

Capitec

low
Date22 Oct
Duration3 days
Response Time4 hours
Sentiment Recovery+15%

Positive PR turnaround

Crisis Simulation Mode

Trigger realistic banking crisis scenarios to test response strategies and demonstrate platform capabilities